Bio-Life International Ltd. Data Privacy Policy
Effective Date: 08/05/2025
At Bio-Life International Ltd, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, our products, or our customer service.
1. Information We Collect
We collect personal information necessary to fulfil your orders, improve our services, and keep you informed. This may include:
- Contact Information: Name, address, email address, and phone number for processing and shipping your order.
- Payment Information: Details necessary to process payments, such as card details or bank information, through secure third-party processors.
- Technical Information: IP addresses, browser types, and browsing activity on our website for analytics and to enhance user experience.
- Purchase History: Information on your orders and product preferences.
2. How We Use Your Information
We use your information to:
- Process Orders and Deliver Products: To fulfil orders, process payments, ship products, and provide order confirmations.
- Customer Support: To respond to your inquiries, manage returns or complaints, and provide customer service.
- Marketing and Updates: To inform you about products, special offers, or company news, with your consent (opt-in).
- Improve Services: To analyse user trends and improve our website, product offerings, and customer experience.
3. Information Sharing and Disclosure
Your privacy is a priority. We only share information in limited circumstances:
- Service Providers: With trusted third parties, such as payment processors or shipping companies, to fulfil orders.
- Legal Requirements: If required by law, we may disclose information to comply with legal processes, regulations, or governmental requests.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the assets.
4. Data Security
We implement industry-standard security measures to protect your information:
- Secure Servers and Encryption: Your information is stored securely, with payment details processed through encrypted channels.
- Restricted Access: Access to personal information is limited to authorized personnel only.
5. Your Rights and Choices
Under data protection laws, you have certain rights regarding your personal information:
- Access and Correction: You may request a copy of the personal information we hold about you and correct any inaccuracies.
- Deletion: You can request the deletion of your personal information if it is no longer necessary for the purpose collected.
- Opt-Out: If you do not wish to receive marketing emails, you may opt out by clicking the unsubscribe link in the email or contacting us directly.
6. Cookies and Tracking
Our website may use cookies and tracking pixels to enhance your online experience. You can control cookies through your browser settings, and by continuing to use our website, you consent to our use of cookies.
7. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us:
Bio-Life International Ltd.
Email: [email protected]
Phone: 01608 686 626
Address: Unit 7 Brailes Industrial Estate, Winderton Road, Lower Brailes, Banbury, England, OX15 5JW